If you are not satisfied with your purchase, you can return it to Yamato Beauty for a full refund within 30 days of the purchase date.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. No return for opened or used items during COVID-19.
Several types of goods are exempt from being returned. Perishable goods such as food and flowers cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Only the items specified in the original return request and confirmed by Yamato Beauty will be refunded. Extra products included in the return package unconfirmed in the return request, especially if from an order outside the return window, will not be refunded.
All sales are final. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Products on sale during promotions and certain promotional items are often not eligible for return. Site-wide promotional sales (Black Friday and Cyber Monday) are not eligible for return/refund. Please check the parameters of the promotion before purchasing.
Shipping fees are not eligible for refund.
You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To return your product, you should mail your product to: Yamato Beauty, 2234 S. Wentworth Ave, 2F, Chicago, IL 60616.
After your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 3-7 business days for the credit to post back to your account.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Yamato Beauty, 2234 S. Wentworth Ave, 2F, Chicago, IL 60616.